ASSOCIATE MANAGER
Location: Miami Beach, FL



ROLE SUMMARY:
Responsible for overseeing shifts and ensuring Guests enjoy a vibrant dining experience in line with Fridays Style. Supervises and coaches Team Members to deliver exceptional service, maintain safety standards, and uphold cleanliness.



KEY RESPONSIBILITIES:
Supervise daily restaurant operations, ensuring adherence to standards and cleanliness.
Proactively manage shifts, anticipate Guest needs, and maintain exceptional service standards.
Observe and coach Team Members in providing the Fridays Guest experience, offering immediate feedback and recognition.
Interact with Guests to ensure satisfaction and handle complaints effectively.
Lead motivational Alley Rallies to engage and inform Team Members about Fridays' offerings.
Ensure food quality and ambiance meet Non-Negotiable Brand Standards.
Conduct food safety checks and manage cash handling procedures.
Approve food/beverage comps, conduct root cause analysis on negative Guest experiences, and manage vendor deliveries.
Ensure a safe environment for Guests and employees, taking prompt corrective actions when necessary.
Conduct pre-screen interviews for hourly Team Member candidates.
Perform additional duties as required.




KEY DECISION MAKING:
Providing coaching & feedback during shifts, recognizing effective performance, and managing Team Members' workloads based on Guest traffic.
Executing Nonnegotiable Brand Standards, ensuring safety and security for Guests, employees, and company assets.
Influencing FOH and BOH Team Member hiring, performance management, and maintaining a positive work environment.





MEASURES OF SUCCESS:
Guest satisfaction, shift performance, labor cost management, food waste control, and sales metrics.




QUALIFICATION REQUIREMENTS:
Minimum 6 months internal or 1 year external restaurant experience with a college degree.
Certified coach (internal).
Proficient in all FOH and BOH positions' functions.
Ability to complete TGI Friday’s Associate Manager Validation and pass a background check.
Physical capability and communication skills in English.





COMPETENCIES:
Coaching for Performance: Provide guidance, feedback, and skill development to maximize Team Members' potential.
Leadership & Inspiration: Demonstrate integrity, motivate, and treat all with respect, acknowledging strong performance fairly.
Communication: Foster open dialogue, listen actively, and share information effectively among Team Members.
Execution Management: Ensure adherence to standards, confront performance issues directly, and make tough decisions when needed.
Passion for Guest Experience: Prioritize exceptional Guest experiences, balance Guest needs with business goals, and handle feedback promptly.
Decision Making & Problem Solving: Analyze, identify root causes, make timely decisions, and take responsibility for outcomes.